Help & Support
We're here to help you and your furry friends
Email Support
Get help via email within 24 hours
In-App Chat
Chat with us directly from the app
Available in the Petly mobile app
Quick Help Topics
Getting Started
Learn the basics of using Petly
Booking Services
How to book and manage appointments
Payments & Refunds
Payment methods and refund policies
Account Settings
Manage your profile and preferences
Privacy & Security
Your data protection rights
Report an Issue
Report problems or concerns
Frequently Asked Questions
Account Management
Edit Your Profile
Update your name, phone number, profile photo, and notification preferences directly in the app.
Open Petly → Profile → Edit Profile
Delete Your Account
You can permanently delete your Petly account at any time. This will remove all your personal data, pet profiles, booking history, and any other information associated with your account.
Open Petly → Profile → Scroll to bottom → Delete Account
⚠️ This action is permanent and cannot be undone.
Still Need Help?
Can't find what you're looking for? Our support team is ready to assist you with any questions or concerns.
Email Us at support@petly.co.za