Service Provider Agreement

This Agreement governs the relationship between Petly ('the Company') and the independent Service Provider ('the Provider') who offers pet care and related services through the App.

The Provider acts strictly as an independent contractor and not as an employee, agent, or representative of the Company. The Provider is solely responsible for tax compliance, insurance obligations, and regulatory adherence.

The Provider accepts full responsibility for:

• Injuries, allergic reactions, cuts, bites, or illnesses affecting pets
• Death of a pet arising from grooming activities
• Damage to property
• Professional errors or negligence

The Provider must maintain sufficient liability insurance.

The Provider agrees to:

• Maintain clean, sanitised, and safe equipment
• Use industry-approved products and grooming techniques
• Adhere to professional safety and ethical standards
• Provide lawful, competent, and high-quality services

The Company may suspend or remove the Provider from the App if:

• Repeated complaints are received
• The quality of service is considered inadequate
• This Agreement is breached
• Conduct is unsafe or unprofessional

The Provider indemnifies and holds the Company harmless against all claims, losses, damages, or liabilities arising from grooming services provided.

Either party may terminate this Agreement with reasonable notice. The Company may terminate immediately for misconduct, breach, or safety-related concerns.