Privacy Policy
POPIA & GDPR Compliant
Last Updated: December 2025
1
INTRODUCTION
This Privacy Policy explains how Petly ('the Company') collects, processes, stores, and protects personal information in compliance with the Protection of Personal Information Act (POPIA) and applicable GDPR principles.
2
INFORMATION WE COLLECT
We may collect:
- Identification and contact information (name, address, phone number, email)
- Pet-related information (breed, health notes, age, grooming requirements)
- Booking and transactional history
- Payment information processed through third-party payment gateways
- Device identifiers and usage analytics
3
PURPOSE OF PROCESSING
Personal information is processed for:
- Scheduling and facilitating pet services
- Communicating appointment updates and notifications
- Processing payments
- Improving the App's functionality and user experience
- Meeting legal and regulatory obligations
4
DATA PROTECTION AND SECURITY
The Company adopts reasonable technical and organizational safeguards, including:
- Data encryption
- Secure cloud or server storage
- Restricted access protocols
- Monitoring systems to prevent unauthorized access
5
SHARING OF INFORMATION
Personal information may be shared with:
- Service Providers (only the details necessary to complete appointments)
- Third-party payment gateways
- Analytics or operational partners (where applicable)
6
USER RIGHTS UNDER POPIA
Users may:
- Request access to their personal information
- Request correction, updating, or deletion
- Withdraw consent
- Object to specific processing
- Submit complaints to the Information Regulator
7
RETENTION OF DATA
Personal information is retained only for as long as required for operational or legal purposes and is thereafter securely destroyed.
8
CONSENT
By using the App, users consent to the processing of their personal information in accordance with this Privacy Policy.