POPIA Compliance Policy
Protection of Personal Information Act
Last Updated: December 2025
INFORMATION OFFICER
The Company appoints an Information Officer responsible for overseeing POPIA compliance, managing personal information, and responding to data-related enquiries.
LAWFUL PROCESSING
All personal information is collected and processed lawfully, fairly, and transparently for specific and legitimate purposes.
SECURITY SAFEGUARDS
The Company implements:
- Encryption protocols
- Access control mechanisms
- Secure data storage
- Breach monitoring and prevention systems
BREACH MANAGEMENT
In the event of a data breach:
- The Information Officer will investigate and mitigate the incident
- Affected users will be notified where required
- The Information Regulator will be informed if legally mandated
DATA RETENTION
Personal information is retained only for operational, contractual, or legal purposes and then securely erased.
CONSENT MANAGEMENT
The Company obtains informed consent prior to processing personal information. Users may withdraw consent at any time.
THIRD-PARTY OPERATORS
Third-party service providers, including payment processors, must implement POPIA-compliant security measures.
Limiting Liability Overview
To minimise legal exposure while complying with South African law, the Company adopts the following measures:
- Prominent disclaimers throughout the App
- Mandatory acceptance of Terms and Conditions before use
- Clear assumption-of-risk clauses
- Indemnity provisions protecting the Company
- Confirmation that grooming services are performed by independent Service Providers
- Binding Service Provider Agreements placing full liability on Providers
- POPIA-compliant personal information notices and procedures